Refund Policy

Overview

ComfyHouseholds.com is committed to providing excellent customer service and satisfaction. This page outlines our policy regarding refunds, resends, and returns.

⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

What Qualifies for Refund, Resend, or Return

1. Order Delays
   
   • USA: Eligible after 45 days from departure
   • Brazil: 110 days due to customs delays
   • Other Countries: 100 days for certain shipping lines

   Please check with your local post office before filing a dispute. Delays may occur due to pickup issues or incorrect addresses.

2. Orders Not Received
   
   • No refund/resend if tracking shows "delivered"
   • Non-delivery certificate is required if tracking does not show delivery
3. Damaged Products
   
   • Full refund or replacement for severely damaged items
   • Partial refund for minor damage (e.g., scratches)
   • No refunds for packaging damage due to international shipping
   • Claims for electronics must be made within 30 days
4. Incorrect or Missing Products
   
   • Full refund or replacement for incorrect items
   • Partial refund or resend for missing non-critical parts
   • Size issues must include a photo with measurements
5. Order Cancellations
   
   • Full refund if canceled before processing/shipping
   • No cancellations for customized or pre-order items once paid

How to Submit a Dispute

• Include photos/videos of damaged products
• Include screenshots of complaints (with name, date, and message)
• Return the product if requested

Important Notes & Exceptions

1. Dispute Deadlines: Must be filed within 7 days of delivery or expected delivery date.
2. Force Majeure: No responsibility for delays caused by:
   • Natural disasters
   • Epidemics
   • Customs delays
   • War or unrest
3. Shipping Method Restrictions: No disputes allowed for non-trackable shipping methods.
4. Delivery Location Restrictions: Disputes may not be accepted for known high-risk areas.
5. Returns:
   • Must be authorized in advance
   • Unauthorized returns will not be processed
   • Must be returned within 30 days of receipt
6. Service-Based Products: Non-refundable once fulfilled (e.g., packaging or photography)
7. Unacceptable Disputes: Includes:
   • Change of mind
   • Product looks different than expected (no defect)
   • Delays due to customs or natural events
   • Wrong item ordered or incorrect address provided

Additional Information

• Order Status: No disputes accepted once marked "closed"
• Shipping Method Limits: No disputes for:
  • PostNL
  • Electric PostNL
  • CJPacket EUB
  • CJPacket Postal Route
  • CJPacket Railway Economy
• Destination Limits: Disputes not accepted in high-risk regions
• Returns Reminder: Only accepted at designated warehouses
• Service Products Disclaimer: No refunds for low-quality services unless verified
• Expanded Unacceptable Disputes: Includes odors, customs issues, deleted tracking info, etc.

Need Help?

If you're unsure whether your order qualifies for a refund or resend, please reach out to our customer service team:

📧 Email: support@comfyhouseholds.com

We're here to help make your shopping experience smooth and worry-free!